We are Little Oaks Residential Home and our registered address is Daws Lea, High Wycombe, Bucks HP11 1QG.
(“Little Oaks Residential Home” / “we” / “our” / “us”). We are committed to ensuring that your privacy is protected. We will continue to comply with the provisions of the Data Protection Act (“DPA”) until 25 May 2018, after which we will comply with the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) unless and until the GDPR is no longer directly applicable in the UK, together with any national implementing laws, regulations and secondary legislation as amended or updated from time to time in the UK, and any successor legislation to the GDPR and the DPA (together “Data Protection Legislation”). We are the data controller of data you pass to us pursuant to this policy. Our Data Protection Officer can be contacted at firstname.lastname@example.org.
What information does Little Oaks Residential Home hold and how will we use it?
Information you give Little Oaks Residential Home:
You may give us information about you by completing enquiry forms on the website or by requesting via the website that we send you marketing information. The information you give us may include your name, email address, address/location and phone number.
We will retain this information while we are corresponding with you or providing services to you or to a Resident you represent. We will retain this information for a maximum of 20 years if we are providing services to you or a resident you represent. If the request is for general information only then we will destroy your details once we have sent you the information requested.
Information Little Oaks Residential Home collects about you:
Little Oaks Residential Home may collect the following information from you when you visit the website:
Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from the website (including date and time), products you viewed or searched for, page response times, website errors, length of visits to certain pages, page interaction information, methods used to browse away from the page and any phone number used to call our helpline
We will retain this information for a maximum of 20 years if we are providing services to you or a resident you represent. If the request is for general information only then we will destroy your details once we have sent you the information requested.
Use Made of the Information
Little Oaks Residential Home may use the information we receive and/or collect about you to:
- Fulfil our obligations under any contract we have entered into with you or with a Resident you represent, and to provide you or the relevant Resident with information or services you or the Resident has requested.
- Send you newsletters and marketing information if you have consented to us doing so.
Monitor website usage and provide statistics to third parties for the purposes of improving and developing the website and the services we provide via the website.
- Little Oaks Residential Home processes personal information for certain legitimate business purposes, which include some or all the following:
Where the processing enables Little Oaks Residential Home to enhance, modify, personalise or otherwise improve the website, its services or communications.
To identify and prevent fraud.
To enhance the security of Little Oaks Residential Home’s network and information systems. To better understand how people interact with Little Oaks Residential Home’s website.
To administer the website and carry out data analysis, troubleshooting and testing; and to determine the effectiveness of promotional campaigns and advertising.
- If we obtain consent from you to do so, we may provide your personal details to third parties so that they can contact you directly in respect of services in which you may be interested.
- We will not share, sell or distribute any of the information you provide to us (other than as set out in this policy) without your prior consent, unless required to do so by law.
How safe is your Information?
Protecting your security and privacy is important to us and we make every effort to secure your information and maintain your confidentiality in accordance with the terms of the Data Protection Legislation. The website is protected by various levels of security technology, which are designed to protect your information from any unauthorised or unlawful access, processing, accidental loss, destruction and damage.
We will do our best to protect your personal data but the transmission of information via the Internet is not completely secure. Any such transmission is therefore at your own risk.
Disclosure of your Information
We may share your personal information with selected third parties including:
Business partners, suppliers and sub-contractors for the performance of any contract we enter with them or you.
Please note we may need to disclose your personal information where we:
- Sell any or all our business or assets or we buy another business or assets in which case we may disclose your personal data to the prospective buyer or seller
Are under a legal duty to comply with any legal obligation or to enforce or apply our terms and conditions; or
- Need to disclose it to protect our rights, property or the safety of our customers or others, including the exchange of information with other companies, organisations and/or governmental bodies for the purposes of fraud protection and credit risk reduction
Your Rights in Respect of your Data
If any of the information you provide to us via the website changes, please let us know as soon as possible so that we can make the necessary changes to the information we hold for you on our database. If you wish to make any changes to your information, please contact us via the following webpage.
If you wish to access or rectify the information we hold about you, or request that such information be transmitted directly to another data controller, please contact us via the following webpage [insert webpage link]. We shall process your request to access your information within one month of receipt, or we’ll let you know within that timeframe if we need more information from you. We will process your request free of charge.
To request that your information is deleted or if you wish to restrict or object to the processing of your information, please contact us via the following webpage.
If you have any complaints about our use of your personal data, please contact us. You also have the right to complain to the relevant supervisory authority in your jurisdiction. In the UK, the supervisory authority is the Information Commissioner’s Office. Contact details for the ICO can be found at https://ico.org.uk/.
COOKIES WEBSITE STATEMENT
Cookies are small text files which a website may put on your computer or mobile device when you first visit a Site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way.